Creating a Lasting Legacy

Feb 2, 2023

Context and Challenge

The client worked with Merryck in a previous role in this international energy provider and was now taking on the new role of UK CEO. This was a successful, stable business and the key question that emerged was around how the new CEO could leave his mark on the company in a way that held true to the existing values and maintained the record of successful growth.

Solution

The new role was the first time that the client had been truly exposed in the most senior job to the attentions of the public, the regulators and the shareholders. There was an expectation internally of a new strategic direction and a new style of leadership, and evidence externally of an increasingly competitive consumer market lacking in differentiation. The key enquiry centred on what core values the new CEO would champion and on the lasting legacy he would leave behind. The idea emerged of a new positioning around a revolution in consumer service, value and clear communication.

Outcome

The business has been re-engineered to enable the delivery of pioneering customer service, simplification of pricing and straightforward communication. It has become the distinct consumer champion with the highest levels of consumer preference in a market that is largely commoditised.

 

“I found my mentor very practical, with deep executive experience coupled with a great approach to problem solving. The mentoring process has helped me to achieve greater clarity, has challenged my thinking and broadened my views in many areas.”

You may also like…

Merryck welcomes two new Mentors amid continued growth

Merryck welcomes two new Mentors amid continued growth

Merryck are delighted to welcome Phil Jordan and Howard Gough to the faculty of mentors. As recent executives they bring unique industry and sector expertise to our broader pool of mentors across EMEA. Phil has over 35 years’ experience transforming businesses and...

Merryck welcomes two new Mentors amid strong growth plans

Merryck welcomes two new Mentors amid strong growth plans

Merryck enjoyed a successful 2022 and is on track to continue its growth trajectory in 2023. We are building our capabilities with a particular focus on our Faculty of Mentors. We are delighted to welcome Helen Ashton and John McGuigan to our Faculty and look forward...